Shipping policy

We aim to process and ship all orders within 2 business days.

Orders are processed and shipped on business days only. We do not process or dispatch orders on weekends or public holidays.

You will receive two separate notifications regarding your order:

1. Order Packed – You will receive a notification once your order has been packed and is ready for dispatch.
2. Order Shipped – You will receive a second notification once your order has been handed over to the shipping carrier. This notification will include your tracking number, allowing you to follow your package’s journey.

Delivery times and shipping costs depend on your location and the shipping method selected. You can view the available shipping options, costs, and estimated delivery times at checkout.

Please note that we are not responsible for delays caused by the shipping carrier or customs. If your package is returned to us due to an incorrect address or failure to collect the package, you will be responsible for the cost of reshipping it.

If you have any questions regarding shipping or your order, please contact us at contact@andresatelier.dk.